FAQs

Frequently Asked Questions

How can I contact customer support?

If you have order-related or after-sales issues, please contact support@raugee.com. 

How do I place an order?

You can browse products on our website, add items to your cart, and proceed to checkout to complete your order.

Will I receive an order confirmation?

Yes, you will receive an email confirmation with your order details, including the order number, product information, and shipping address.

What should I do if I don’t receive an order confirmation email?

Please check your spam folder first. If you still haven't received it, contact our customer support team.

How long does it take to process an order?

Orders are typically processed within 1-2 business days, excluding weekends and holidays.

Can I modify or cancel my order after placing it?

Once an order is confirmed, it cannot be modified or canceled. If you have special circumstances, please contact our customer service as soon as possible.

Why was my payment declined?

  • Check for errors: Please verify if the payment was declined due to incorrect credit/debit card information, insufficient funds or credit limit, security risk detection due to mismatched order and account details, or network/technical issues.
  • Unsupported payment method: Ensure that the payment method you selected is supported by our platform. We accept PayPal, Apple Pay, Google Pay, Shop Pay, as well as credit cards such as Visa, Mastercard, American Express, Discover, JCB, Diners Club, UnionPay, Elo, and others. Availability may vary depending on the payment gateway and the merchant's location.

Do you offer bulk purchasing or business orders?

Yes, we offer bulk purchasing and corporate orders. Please contact us for more details.

Will an invoice be provided with the purchase?



We do not provide invoices with every order. If you require an invoice, please contact customer support, and we will generate an electronic invoice for you as soon as possible.

Is tax included in the purchase?

Yes, all taxes are included in the product price. No additional tax will be charged.

Do I need to provide any additional information besides personal details and address?

Most countries do not require additional information, except for the following:

  • South Korea: You need to provide your real name, phone number, and customs clearance code.
  • Brazil: You need to provide your personal tax number.
  • Turkey: You need to provide your personal ID number.

What should I do if I can't view the product page or complete the checkout process on the website?

If you’re unable to view the product page or complete the checkout, try the following steps:

  • Update your browser and device to the latest version.
  • Switch to a different browser or device.
    Clear your browser’s cache and cookies, or try accessing the site in an incognito/private browsing window.
  • Disable any VPN or proxy you may be using.
  • Try switching to another network, such as mobile data or a different Wi-Fi connection.
  • Disable browser extensions that may block content or interfere with website functionality (such as ad blockers).

If the issue persists after trying these steps, please feel free to contact our customer support team. We're here to help!